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Complaints and Suggestions

We would welcome your views on the service we provide, and any suggestions for improvement.

We have a secure patient suggestion box available in the waiting area for general comments or you can use the form below to send your comment.


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Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters & official complaints cannot be dealt with via this form.

Medical matters and official complaints cannot be dealt with via the above form. If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person or request that a GP call-back.

If you have a complaint, please address your concerns to the Managing Partner, Michelle Freeburn D-CCG.BowSurgeryPracticeManager@nhs.net. Michelle will be pleased to speak with you on the telephone or correspond in writing. Our hope is to resolve any difficulties as quickly as possible.

If you are not happy with the outcome or wish to escalate your complaint, please contact NHS England.

Email NHS England at England.contactus@nhs.net

Telephone NHS England on 0300 311 22 33

The Practice is contracted to:

NHS England Devon, Cornwall and Isles of Scilly Area Team
Peninsula House
Kingsmill Road
Tamar View Industrial Estate
Saltash
Cornwall PL12 6LE

Devon Clinical Commissioning Group (CCG)

The CCG Commission offer a range of services including: hospital care, children's services, mental health and physiotherapy. Issues about these services can be raised with the CCG Patient Advice and Complaints Team (PACT). PACT is a service to provide patients, family members, the public and staff with help, advice and support with concerns or comments relating to NHS services.

Patient Advice and Complaints Team
NHS Clinical Commissioning Group
FREEPOST EX184
County Hall
Topsham Road
Exeter EX2 4QL

Tel: 01392 267 665 or 0300 123 16725
Text us for a call back: 07789 741 099
Email: pals.devon@nhs.net or complaints.devon@nhs.net

IMPORTANT: Devon CCG will not be responsible for handling complaints about GPs, dentists, pharmacies or opticians. If you wish to make a comment or complaint about these services - and it cannot be resolved locally with the Practice Manager, please contact the NHS Commissioning Board at England.contactus@nhs.net

You can also contact the NHS Commissioning Board on 0300 311 22 33.

Downloads

Download our Complaints Leaflet and Complaint Form

When the Practice is closed, you should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Calls are free from landlines and mobile phones.

For immediate, life-threatening emergencies, continue to call 999.