We would welcome your views on the service we provide, and any suggestions for improvement.
We have a secure patient suggestion box available in the waiting area for general comments or you can use the form below to send your comment.
Medical matters and official complaints cannot be dealt with via the above form. If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person or request that a GP call-back.
If you have a complaint, please address your concerns to the Managing Partner, Michelle Freeburn D-CCG.BowSurgeryPracticeManager@nhs.net. Michelle will be pleased to speak with you on the telephone or correspond in writing. Our hope is to resolve any difficulties as quickly as possible.If you are not happy with the outcome or wish to escalate your complaint, please contact NHS England.
Email NHS England at England.email@example.com
Telephone NHS England on 0300 311 22 33
The Practice is contracted to:
Devon, Cornwall and Isles of Scilly Area Team
Devon Clinical Commissioning Group (CCG)
The CCG Commission offer a range of services including: hospital care, children's services, mental health and physiotherapy. Issues about these services can be raised with the CCG Patient Advice and Complaints Team (PACT). PACT is a service to provide patients, family members, the public and staff with help, advice and support with concerns or comments relating to NHS services.
Patient Advice and Complaints Team
IMPORTANT: Devon CCG will not be responsible for handling complaints about GPs, dentists, pharmacies or opticians. If you wish to make a comment or complaint about these services - and it cannot be resolved locally with the Practice Manager, please contact the NHS Commissioning Board at England.firstname.lastname@example.org
You can also contact the NHS Commissioning Board on 0300 311 22 33.
When the Practice is closed, you should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Calls are free from landlines and mobile phones.
For immediate, life-threatening emergencies, continue to call 999.