Information and Practice Services
To minimise the risk of spread in our community, the practice has suspended the walk-in 'urgent care' clinic. In place of this our GPs now offer a triage system by telephone and eConsult (online consultation) service. Following triage assessment, if it is felt to be safe and appropriate, an appointment may be offered at the practice or via video consultation. The triage system is in line with national guidance.
The definition of Coronavirus type symptoms are a high temperature over 37.8 and/or a new continuous cough and/or loss of taste and/or loss of smell. If you have any of these symptoms, please stay at home and self-isolate for 7 days.
If your condition gets worse or your symptoms do not get better after 7 days, call NHS 111 if you cannot seek advice online https://111.nhs.uk/service/covid-19
We ask all patients to ensure that they stay 2 meters apart from others whilst attending the practice. Please wear a face covering when attending the practice. As far as possible, please attend unaccompanied to minimise the risk of infection to others.
We are not able to home visit patients following self-isolation guidance but may arrange for patients to be seen at the practice safely, where there is a medical need. Home visit requests will be assessed by the doctors and care will continue to be provided for housebound (not self-isolating) patients.
Opening hours: 8.00am - 1.00pm and 3.00pm - 6.00pm
The dispensary telephone lines are open from 8 am - 12 noon, Monday - Friday. Available for medication queries, please note that we do not accept medication orders across the phone. Patients that have registered a mobile phone number with us will receive a text when your medication is ready for collection.
Up to 28 days of medication will continue to be supplied as normal. This is in line with national guidance. The dispensary team are incredibly busy, we apologise for any delay that you may experience during this time.
Thank you for your continued support during this difficult time
Our eConsult service is available 24/7 and can be accessed via the practice website. We encourage patients to use the eConsult service to ensure that our telephone lines are available for the clinical team to help those most in need.
By following guidance, we can all help to minimise the spread of the virus. If the practice team contract the virus the surgery may need to close.
Together we will keep our community safe and we will overcome this virus.
Thank you for your support and understanding
Advice on patients wearing face coverings when visiting the practice.
The Government has recently advised everyone to wear a face covering when out and about, therefore we ask that patients please apply a face covering before entering the surgery, when possible.
A medical grade clinical mask is not necessary. These need to be prioritised to clinical staff working in high risk areas. Instead, for patients who are visiting healthcare sites, a face covering is sufficient and there is guidance for people to make these at home with items they may already own.
The surgery has a legal responsibility to protect staff and patients from risks associated with COVID-19; wearing a face covering is an added precaution that may have some benefit in reducing the likelihood that a person with the infection passes it on. Evidence shows a face covering can help in reducing the spread of droplets; it stops them from leaving the mouth and nose area and reduces the size of area in which they spread. All of our clinical team wear a face mask when consulting with patients, our admin team are shielded behind the glass screens and have been provided with the choice of wearing a face mask if they wish.
Contaminated droplets can also be picked up from surfaces by touch and subsequently from touching the face. It is important people refrain from touching their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus.
Face coverings are not a replacement for social distancing.
Regular hand washing remains an important action.
CQC rate Bow Medical Practice as OUTSTANDING once again!
We are pleased to share the Care Quality Commissions (CQC) report for Bow Medical Practice. The CQC inspected Bow on the 5th December 2019; the inspection team have rated the practice as outstanding.
We are very proud of this significant achievement and would like to express our thanks, this outcome is very much due to the commitment, dedication and professionalism of the whole practice team.
A copy of the findings and report can be found at: https://www.cqc.org.uk/location/1-551574946
The CQC previously inspected Bow on the 3rd November 2015; the inspection team rated the practice as outstanding. The report can be viewed by clicking the link below:
CQC's website http://www.cqc.org.uk/
Friends and Family Test Results June 2020
100% of patients would recommend us!
GP Patient Survey 2020
99% had confidence and trust in the healthcare professional that they spoke to during their last visit.
98% felt their needs were met during their last appointment.
97%find it easy to get through to to the practice by phone
93% find the receptionists helpful
85% of patients describe the practice is very good or good
98% of patients felt the practice met their needs
Bronze Green Impact Award
We are super excited to announce that the Practice has been awarded a Bronze Green Impact Award from the Department of Sustainability supported by the Royal College of General Practitioners (RCGP)
*Improved Access News*
We are pleased to be able to provide our patient community with an extended service. Early evening appointments are now available on alternative Monday evenings at Bow from 6.30pm - 8.00pm.
Working alongside our local colleagues within our Primary Care Network of General Practices, Mid Devon Healthcare will offer a 7 day service. Evening appointments will be available Monday - Friday across the Network practices, along with a Saturday and Sunday morning service from our HUB in Crediton.
Please click on the image at the bottom of the screen for further information on evening and weekend appointments, this will take you to the Mid Devon Healthcare website.
Online consultation services
eConsult provides an online portal where you can self-check your symptoms and receive on the spot medical advice 24/7 from the vast professional information repository. There are helpful leaflets to help you to self manage your symptoms and advice and guidance on the best healthcare professional to help you.
The system also offers an online form which enables you to seek advice from the administration team on services, request a fit note, enquire about services or seek advice from a GP. You can access eConsult via the link found at the top left of the screen on the home page on our Practice website www.bowmedicalpractice.co.uk
The Patient Services Team may direct you towards eConsult to save you waiting for a telephone call from a GP, where appropriate.
Please support our GPs by helping them to maintain a managable workload and give eConsult a try!
HOW TO CONTACT US Tel: 01363 82333 Our telephone lines are available from 8.00am - 6.00pm. Calls outside of this time will be answered by the NHS 111 service. The NHS 111 service can provide medical advice and information on where to seek treatment when the practice is closed.
DISPENSARY TELEPHONE LINE Tel: 01363 82749 Our dispensary team are available to help you with your enquiries between 8 am and 12noon.. Please telephone the dispensary team direct on their dedicated line 01363 82749.
Please do not phone the main practice number with medication queries as the administration team are unable to assist and this delays patients who may need medical care from getting through. Thank you.
Do you struggle to get an appointment with a GP due to your working hours?
Has there been a time when a quick chat on the phone with the GP might have helped but you can't take calls in the middle of the day?
If so, our new extended hours service might be just the thing to help you!
We are now offering telephone consultations between 7.30 - 8.00 am on Monday, Tuesday and Wednesday mornings and from 6.30pm - 7.00pm on Monday and Thursday evenings. To book a telephone appointment please call reception.
The GP will then telephone you on the day of your appointment at the allocated time. Please leave a landline number wherever possible as this will be a new cost to the practice and mobile charges are significantly higher.
This service is only suitable for certain conditions and healthcare needs, you may still be required to attend for tests and monitoring that cannot be undertaken on the telephone.
The service is not designed for medication requests, requests for letters or reports to be undertaken and cannot be provided to patients who are outside of the UK for any duration.
Patient Participation Group
(for patients of Bow, North Tawton, surrounding villages & hamlets)
The purpose of a Patient Participation Group is:
- To give practice staff and patients the opportunity to discuss topics of mutual interest in their Practice
- To provide a means for patients to make positive suggestions about the practice and specific medical conditions as an 'expert' or experienced patient
- To encourage health education activities within the Practice
- To develop self help projects to meet the needs of fellow patients, such as befriending, help with transport and bereavement support
- To act as a representative group that can be called upon to influence the local provision of health and social care.
If you are interested in joining the patient group, have a suggestion or request or would like further information, please leave your details at reception and we will ask a member of the group to contact you.
Alternatively you can email the group at firstname.lastname@example.org
We would appreciate it if you have a minute to complete the online form or fill in a paper form when you next visit the practice.
The NHS Friends and Family Test is a central initiative, the information gathered is reported monthly. Please take a look, many thanks.
Friends and Family Test Results February 2020
We welcome feedback about the services that we provide, either in person, through the comment books and confidential post boxes available in the waiting room, the Friends and Family forms available in the waiting areas or via the online comment form or the online Friends and Family test portal.
Responses from the Friends and Family Test are reported to NHS England each month.
Don't forget your vaccines!
Please collect a travel form from reception or download a copy from the leaflet section of our website. Once complete, please return the form to the practice and make an appointment to see the nurse for advice at least 8 weeks before you travel.
A minimum of 8 weeks' notice is required as we may need to order vaccines for you and certain medications need to be taken two weeks before travel, however for those with a multi-stop itinerary please note that a minimum of 12 weeks' notice is required.
Helpful information can be found at: http://www.fitfortravel.nhs.uk/home
All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.
The average pay for GPs working for Bow Medical Practice in the last financial year was £42,690 before tax and national insurance. This is for 4 part time GPs and 2 locum GPs (who worked in the practice for more than six months).