The Prime Minister announced that we have moved from the containment phase to the delay phase of managing the COVID-19 pandemic.
To minimise risk of spread in our community, the practice will suspend the walk in 'urgent care' clinic. In place of this the GPs will offer a telephone service to assess patients in the first instance, if it is felt to be safe and appropriate an appointment may be offered. This is in line with national guidance.
The definition of Coronavirus type symptoms are a high temperature over 37.8 and/or a new continuous cough. If you have either of these symptoms, please stay at home and self-isolate for 7 days.
PLEASE DO NOT VISIT THE GP SURGERY, PHARMACY OR HOSPITAL. THIS WILL HELP PROTECT OTHERS AND REDUCE THE RISK OF SPREAD.
If your condition gets worse or your symptoms do not get better after 7 days, call NHS 111 if you cannot seek advice online https://111.nhs.uk/service/covid-19
We will be contacting all patients with a pre-booked appointment to ensure that it is safe for you to attend, we will stagger appointments to minimise your contact with other patients and ask all patients to ensure that they stay 2 meters apart from others whilst attending the practice.
We ask that as far as possible patients attend unaccompanied, to minimise risk of infection to others.
We are not able to home visit patients following self-isolation guidance but may arrange for patients to be seen at the practice safely, where there is a medical need.
Home visit requests will be assessed by the doctors and care will continue to be provided for housebound (not self-isolating) patients.
DISPENSING SERVICES DURING THE CORONAVIRUS LOCKDOWN
From 30/03/20 - 17/04/20 the dispensary will be open
8am - 11am and 3.30pm - 6.30pm for collections.
This is to afford the team time to make up the increasing number of acute (emergency) prescription requests and to provide complex medications for patients who would in other circumstances be cared for in a hospital.
Thank you for your continued support during this difficult time
Up to 28 days of medication will continue to be supplied as normal. This is in line with national guidance. The dispensary team are incredibly busy, we apologise for any delay that you may experience during this time.
Our eConsult service is available 24/7 and can be accessed via the practice website. We encourage patients to use the eConsult service to ensure that our telephone lines are available for the clincal team to help those most in need.
By following self-isolation guidance, we can all help to minimise the spread of the virus. If the practice team contract the virus the surgery may need to close.
Together we will keep our community safe and we will overcome this virus.
Thank you for your support and understanding during this time
CQC rate Bow Medical Practice as OUTSTANDING once again!
We are pleased to share the Care Quality Commissions (CQC) report for Bow Medical Practice. The CQC inspected Bow on the 5th December 2019; the inspection team have rated the practice as outstanding.
We are very proud of this significant achievement and would like to express our thanks, this outcome is very much due to the commitment, dedication and professionalism of the whole practice team.
A copy of the findings and report can be found at: https://www.cqc.org.uk/location/1-551574946
The CQC previously inspected Bow on the 3rd November 2015; the inspection team rated the practice as outstanding. The report can be viewed by clicking the link below:
CQC's website http://www.cqc.org.uk/
It is with sadness that we announce the retirement of Dr Karen Lawson (formerly Rasaiah).
After having worked as a GP in our community for many years, Dr Lawson left the practice at the end of January. We know that patients were very sad to see Dr Lawson leave. We wish her well in her retirement and miss her.
Many of you will be aware from the news that there is currently a crisis in terms of GP workforce.
As a successful practice, we have an ever-increasing list size. We can foresee that there will be challenges sustaining the current service, particularly in terms of access to GPs, given that we have been unable to replace Dr Lawson at this time. Our efforts to do so continue.
Whilst we hope that these will be short term challenges, we respectfully ask that you remember that you are sharing the practice services with 5,500 other patients within our community.
As we move forward, in the short term you may be offered an alternative to a face to face appointment with a GP. This may be a telephone consultation, or you may be directed to our eConsult service.
Our team of three GPs and our nursing team of four, along with the practice administration and dispensary team, will do their very best to continue to care for you safely and effectively.
Friends and Family Test Results February 2020
100% of Patients would recommend us!
Bronze Green Impact Award
We are super excited to announce that the Practice has been awarded a Bronze Green Impact Award from the Department of Sustainability supported by the Royal College of General Practitioners (RCGP)
*Improved Access News*
We are pleased to be able to provide our patient community with an extended service. Early evening appointments are now available on alternative Monday evenings at Bow from 6.30pm - 8.00pm.
Working alongside our local colleagues within our Primary Care Network of General Practices, Mid Devon Healthcare will offer a 7 day service. Evening appointments will be available Monday - Friday across the Network practices, along with a Saturday and Sunday morning service from our HUB in Crediton.
Please click on the image at the bottom of the screen for further information on evening and weekend appointments, this will take you to the Mid Devon Healthcare website.
We are very excited to provide online consultation services!
eConsult provides an online portal where you can self-check your symptoms and receive on the spot medical advice 24/7 from the vast professional information repository. There are helpful leaflets to help you to self manage your symptoms and advice and guidance on the best healthcare professional to help you.
The system also offers an online form which enables you to seek advice from the administration team on services, request a fit note, enquire about services or seek advice from a GP. You can access eConsult via the link found at the top left of the screen on the home page on our Practice website www.bowmedicalpractice.co.uk
The Patient Services Team may direct you towards eConsult to save you waiting for a telephone call from a GP, where appropriate.
Please support our GPs by helping them to maintain a managable workload and give eConsult a try!
HOW TO CONTACT US Tel: 01363 82333 Our telephone lines are available from 8.00am - 6.00pm. Calls outside of this time will be answered by the NHS 111 service. The NHS 111 service are able to provide medical advice and information on where to seek treatment when the practice is closed.
DISPENSARY TELEPHONE LINE Tel: 01363 82749 Our dispensary team are available to help you with your enquiries between 11am-1pm and 3pm - 5.30pm. Please telephone the dispensary team direct on their dedicated line 01363 82749, the administration team are unable to assist with medication queries, please do not phone the main practice number as his causes delay to patients seeking medical care. Thank you.
Do you struggle to get an appointment with a GP due to your working hours?
Has there been a time when a quick chat on the phone with the GP might have helped but you can't take calls in the middle of the day?
If so, our new extended hours service might be just the thing to help you!
We are now offering telephone consultations between 7.30 - 8.00 am on Monday, Tuesday and Wednesday mornings and from 6.30pm - 7.00pm on Monday and Thursday evenings. To book a telephone appointment please call reception.
The GP will then telephone you on the day of your appointment at the allocated time. Please leave a landline number wherever possible as this will be a new cost to the practice and mobile charges are significantly higher.
This service is only suitable for certain conditions and healthcare needs, you may still be required to attend for tests and monitoring that cannot be undertaken on the telephone.
The service is not designed for medication requests, requests for letters or reports to be undertaken and cannot be provided to patients who are outside of the UK for any duration.
Patient Participation Group
(for patients of Bow, North Tawton, surrounding villages & hamlets)
The purpose of a Patient Participation Group is:
- To give practice staff and patients the opportunity to discuss topics of mutual interest in their Practice
- To provide a means for patients to make positive suggestions about the practice and specific medical conditions as an 'expert' or experienced patient
- To encourage health education activities within the Practice
- To develop self help projects to meet the needs of fellow patients, such as befriending, help with transport and bereavement support
- To act as a representative group that can be called upon to influence the local provision of health and social care.
If you are interested in joining the patient group, have a suggestion or request or would like further information, please leave your details at reception and we will ask a member of the group to contact you.
Alternatively you can email the group at firstname.lastname@example.org
We would appreciate it if you have a minute to complete the online form or fill in a paper form when you next visit the practice.
The NHS Friends and Family Test is a central initiative, the information gathered is reported monthly. Please take a look, many thanks.
Friends and Family Test Results February 2020
We welcome feedback about the services that we provide, either in person, through the comment books and confidential post boxes available in the waiting room, the Friends and Family forms available in the waiting areas or via the online comment form or the online Friends and Family test portal.
Responses from the Friends and Family Test are reported to NHS England each month.
Don't forget your vaccines!
Please collect a travel form from reception or download a copy from the leaflet section of our website. Once complete, please return the form to the practice and make an appointment to see the nurse for advice at least 8 weeks before you travel.
A minimum of 8 weeks' notice is required as we may need to order vaccines for you and certain medications need to be taken two weeks before travel, however for those with a multi-stop itinerary please note that a minimum of 12 weeks' notice is required.
Helpful information can be found at: http://www.fitfortravel.nhs.uk/home
All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.
The average pay for GPs working for Bow Medical Practice in the last financial year was £42,690 before tax and national insurance. This is for 4 part time GPs and 2 locum GPs (who worked in the practice for more than six months).